Privacy Policy for TIME Broadband Sign-Up via Authorized Dealer Website

Thank you for visiting our website. We are a TIME Authorized Dealer (“we”, “our”, or “us”), and this privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you sign up for TIME broadband services through our website.

This policy is designed to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and to align with TIME dotCom Berhad’s commitment to data privacy.

1. Information We Collect
When you sign up for TIME broadband via our website, we may collect the following personal information:

  • Full name
  • IC number / Passport number
  • Installation address
  • Contact number
  • Email address
  • Preferred installation date
  • Supporting documents (e.g., utility bills or proof of residence)

2. How We Use Your Information
We use your information to:

  • Submit your broadband application to TIME dotCom Berhad
  • Facilitate scheduling and installation of services
  • Verify your identity and eligibility
  • Communicate with you regarding your application
  • Provide customer support before and after sign-up
  • Improve our dealer services

3. Disclosure of Your Information
We will share your personal information only with TIME dotCom Berhad for the purpose of processing your broadband application. We do not sell or rent your personal data to third parties.

In certain cases, we may be required to disclose information if:

  • Required by law, legal process, or government request
  • Necessary to protect our rights or the rights of others
  • Needed to prevent fraud or abuse

4. Data Retention
Your personal data will be stored securely and retained only as long as necessary for the purposes outlined in this policy, or as required by law.

5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights
You have the right to:

  • Access and update your personal information
  • Withdraw consent to the use of your data (subject to legal or contractual restrictions)
  • Request deletion of your personal information

To exercise these rights, please contact us via the details provided below.

7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:

PRIMUS NETWORK MEDIA SDN. BHD.
TIME Authorized Dealer
Phone: 6011-70700703